Returns policy
Returns and Exchange
All goods can be returned or exchanged within 14 days from the date of delivery provided they have a RAN (Returns Authorisation Number).
To obtain a RAN you must contact customerservice@maxclondon.com with full details of what you are returning and, if you would like any garment in exchange.
The Return Authorisation Number should be written on your original invoice and on the return-shipping label.
Please include the original invoice sent to you along with reason why the goods have been returned. In the case of a defective item, please in addition provide a full description of the fault.
Please note we cannot accept parcels back into our warehouse without the ran number clearly market on the outside of the parcel
For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Max C.
Refunds
All undamaged, correctly returned products will be credited to the original purchaser's credit/debit card excluding shipping charges. International customs duties and sales taxes are non-refundable for shipments outside the European Community (EU). Refunds will be made within 7 days of receipt of goods.
Delivery costs are not refunded unless the goods are found to be faulty.
Exchanges
Exchanged items will only be dispatched after the returned goods have been received complete with a RAN and undergone a quality control check.
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